URBAN WORKSHOP POLICIES
MEMBERSHIP CANCELLATIONS AND REFUNDS
Refund Policy: All membership purchases are final.
Recurring Membership Cancellation Policy: Any membership changes, cancellations, and /or refund requests for any membership type can be submitted directly to our office via email at info@urbanworkshop.net. Written confirmation will be provided for any requests submitted. Membership cancelations can also be submitted by any customer through the MindBody app. Requests to cancel a Membership after the automatic renewal has processed will be honored for the next expiration date and no refunds will be issued.
Recurring memberships may be canceled at any time if there are no outstanding contracts or commitments. Outstanding contracts or commitments must be fulfilled before canceling their recurring membership. Early cancellation requests for Annual agreements are subject to a cancellation fee.
ADULT CLASS CANCELLATIONS AND REFUNDS
Refund Policy: Class refunds or a class credit can be provided if you cancel at least 24 hours in advance of the class. There is no refund or class credit available if you do not call prior to 24 hours before the start of the class. Refunds to a credit card are subject to a $20 processing fee. Students must request a refund in person or by phone regardless of how the registration was made. Group / corporate or special event classes, class tracks, and team building events are non refundable.
Missed Classes Policy: There are no refunds, transfers, make-ups or deferments for missed classes. Please call Urban Workshop if you believe you are going to be late or miss the class prior to the class.
Cancellation Policy: Urban Workshop reserves the right to cancel any class for any reason. Students enrolled in a class which is canceled will be notified by phone or email if a valid phone or email address has been provided. Students enrolled in a canceled class will be offered a class credit or refund for the class.
YOUTH CLASS CANCELLATIONS AND REFUNDS
Refund Policy: Course refunds can be provided if you cancel at least 24 hours in prior to the start of the semester or summer camp. There is no refund or class credit available one the program commences. Refunds to a credit card are subject to a $20 processing fee. Student parents must request a refund in person or by phone regardless of how the registration was made.
Missed Classes Policy: There are no refunds, transfers, make-ups or deferments for missed classes. Please call Urban Workshop if you believe you are going to be late or miss the class prior to the class. Please refer to Youth Program FAQ’s for additional information.
Cancellation Policy: Urban Workshop reserves the right to cancel any class for any reason. Students enrolled in a class which is canceled will be notified by phone or email if a valid phone or email address has been provided. Students enrolled in a canceled course will be rescheduled to a different session, offered a course credit, or a refund for the program.
MEMBERSHIP SUSPENSION POLICY
Medical or Family Emergency: Any member that has a Medical of Family emergency may suspend their membership for up to 3 months. If warranted, this period may be extended at the approval of an Urban Workshop manager.
Military Deployment: Any member that serves in any branch of the armed forces may suspend their membership for the entire length of their military deployment.
If you have any questions regarding our policies please contact us at 949-296-2153.